In my last blog, I introduced the ‘NOW-Event-Map‘. This model combines both a forward looking strategic planning model with a retrospective performance reporting model. At the center of the map is the enduring concept of ‘NOW’. At the end of the prior blog I promised some thoughts on how the map might be used – besides as an academic thought exercise.
The ‘Cone of (Un) Certainty’ has been a fixture in strategic planning for a few decades [1]. In reviewing these models I was struck by the assumption that planning ends…. and well that is it. To correct this, I would like to propose a planning model entitled: ‘The NOW-Event Map’. which considers both planning and delivery.
Some notes on a course I recently took as a volunteer with the Canadian Executive Services Overseas or CESO. Overall, a good course that was not too preachy and had useful information when working in different cultures. Highlights are as follows.
I am brushing up on a few concepts and processes that I have used in the past and may very well need to use in the future. One concept concerned a business philosophy of Results Based Management (RBM) and a tool RBM uses for project design, the Logical Framework (LogFrame).
Customer Experience is one of those buzzy terms that is typically associated with technology. Wikipedia has this definition: “customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.“
Organizational Biology 