Used by small businesses world over, a GMail account is one tech-tool for a SNP to help it deliver on its mission and improve volunteer experience.

Used by small businesses world over, a GMail account is one tech-tool for a SNP to help it deliver on its mission and improve volunteer experience.

What are the challenges of defining applications and establishing ownership? A three-tier structure is proposed, highlighting the importance of accountability in technology usage and maintenance as applications evolve and become embedded in business processes.
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