The blog introduces Results-Based Management (RBM), emphasizing its significance in public sector reform as outlined in “Reinventing Government”. It discusses the historical context of RBM, its endorsement by key organizations, and the challenges of implementing standardized practices. The focus is on ensuring effectiveness and accountability in public expenditures for optimal results.
Continue readingResults Based Management (RBM) is a fixture in international organizations and used to varying degrees by governments world wide. For Canadian business professionals or accountants, RBM is an unfamiliar term although they may be better acquainted with RBM’esque concepts such as portfolio investment management or continuous improvement.
(Author’s note: this post was the start of an ambitious writing plan that has not yet come to fruition.)
Continue readingIn my last blog, I introduced the ‘NOW-Event-Map‘. This model combines both a forward looking strategic planning model with a retrospective performance reporting model. At the center of the map is the enduring concept of ‘NOW’. At the end of the prior blog I promised some thoughts on how the map might be used – besides as an academic thought exercise.
The ‘Cone of (Un) Certainty’ has been a fixture in strategic planning for a few decades [1]. In reviewing these models I was struck by the assumption that planning ends…. and well that is it. To correct this, I would like to propose a planning model entitled: ‘The NOW-Event Map’. which considers both planning and delivery.
I am brushing up on a few concepts and processes that I have used in the past and may very well need to use in the future. One concept concerned a business philosophy of Results Based Management (RBM) and a tool RBM uses for project design, the Logical Framework (LogFrame).
Customer Experience is one of those buzzy terms that is typically associated with technology. Wikipedia has this definition: “customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.“
This is the second year that I have been able to review the accomplishments of fellow Alberta Chartered Professional Accountants (CPA) through the society’s achievement awards. Last year, I documented my CPA evaluation criteria, and other than some minor tweaks, am largely using the same scoring method.
The following are my notes so I can use the technique again (in about a decade or so) or for your benefit. As an aside, I have used this technique 3-4 times with success. The first time was in 1995 when I bought a Geo Metro via fax (times change!). See the further reading section for other methods and techniques.
A good thank you shows appreciation for someone. Store bought thank you cards are one method, but they lack a personal touch. This is why I have now adopted a post-card thank you.
In my ongoing effort to remember what I have read, some notes on an excellent, although time-warped, book: Winning Decisions: Getting It Right the First Time; J. Edward Russo, Paul J.H. Schoemaker.
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Organizational Biology 