I saw Marshall Goldsmith speak more than ten years ago. Unfortunately, I gave away the copy of the book I received and did not replace it until recently. Too bad, I could have used his advice over the past decade!
In my ongoing effort to remember what I have read, some notes on Atul Gawande’s book, “The Checklist Manifesto: How to Get Things Right” [1].
Continue readingIn my ongoing effort to remember what I have read, some notes (aka memory jogs) on the book “Co-Opetition”, by Adam M. Brandenburger, Barry J. Nalebuff [1]. First published in the mid-1990’s, this is not a new book. But, with increasing global competition and the rise of the virtual business place due to COVID, perhaps one that should be revisited.
Continue readingHave you ever heard of the ‘Peter Principle‘? It was a satirical management theory developed by Laurence Peters in the late 1960’s. At the center was the maxim that everyone rises to their level of incompetence. You get promoted based on past good work until you are in a position in which your skills, experience and aptitude are no longer aligned with the job functions. Meant to be tongue in cheek, what happens if we don’t have to stay incompetent – what happens if we can become a different person?
This is the basis of the book, ‘What Got You Here Won’t Get You There‘ by Marshall Goldsmith and Mark Reiter.
Continue readingObjectives are a cornerstone of organizational control and risk management. So far so good, but how do you know if you have a good objective? More important, how do you know if you have a real-stinker on your hands?
A client is undergoing a significant government re-organization. Specifically, what was an independent agency is becoming a Ministry (let’s call it the Ministry of Plans, MoP). As well, functions and responsibilities in other Ministries are being transferred to the MoP.
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Continue readingHow does a ‘requester’ know that a ‘submitter’ has provide a correct, complete, accurate and relevant ‘submission’? A framework to evaluate the planning, receipt, and evaluation of submissions.
In my last blog, I introduced the ‘NOW-Event-Map‘. This model combines both a forward looking strategic planning model with a retrospective performance reporting model. At the center of the map is the enduring concept of ‘NOW’. At the end of the prior blog I promised some thoughts on how the map might be used – besides as an academic thought exercise.
Some notes on a course I recently took as a volunteer with the Canadian Executive Services Overseas or CESO. Overall, a good course that was not too preachy and had useful information when working in different cultures. Highlights are as follows.
Customer Experience is one of those buzzy terms that is typically associated with technology. Wikipedia has this definition: “customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.“
Organizational Biology 